Contact before returning an item
Please contact Yelf Support at hello@yelf-yeah.com before returning any item in order to clarify your request and coordinate the next steps. This helps us ensure that returns can be correctly assigned and unnecessary transport can be avoided. Please do not send any products back before you have received our return instructions.
Voluntary returns (change of mind)
If you do not like a Yelf product or no longer wish to keep it, you may request a voluntary return within 30 days after delivery, provided that the product is unopened, unused, undamaged and in its complete original condition. Voluntary returns are made at your own expense.
If the voluntary return is accepted after inspection, we will refund the product value only. Shipping costs incurred will not be refunded for voluntary returns outside the statutory right of withdrawal.
Damaged or incorrectly delivered items
If a product arrives damaged or incorrect, please contact us at hello@yelf-yeah.com before returning it. Depending on your location and the individual case, we will decide whether a return is required or whether a replacement product will be sent. We usually send a replacement product and do not issue a refund.
Return address
If a return is necessary, please send the goods well packaged and securely to this address:
Yelf UG
Bramfelder Straße 85
22305 Hamburg
Germany
