Terms and
Conditions.

Clarity comes first. These Terms and Conditions outline everything you need to know about shopping with Yelf – transparent, fair, and without unnecessary complexity. They create a reliable framework for both sides, so you can focus on what really matters: great products and a good feeling throughout the experience.

1. Scope & Provider 

These Terms and Conditions (T&C) apply to all contracts for the purchase of goods concluded via the Yelf online shop as well as to orders placed by business customers (B2B) outside the online shop, in particular upon request by email and on the basis of an individual offer.

 

The provider within the meaning of these T&C is:

 

Yelf UG (haftungsbeschränkt)
Bramfelder Straße 85
22305 Hamburg
Germany

2. Definitions (B2C/B2B)

A consumer (B2C) within the meaning of these T&C is any natural person who enters into a legal transaction for purposes that predominantly are neither attributable to their commercial nor their self-employed professional activity.

 

A business customer (B2B) is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

 

These T&C apply to both consumers and business customers unless expressly stated otherwise. Conflicting or deviating terms and conditions of customers shall not apply unless Yelf has expressly agreed to their validity in writing.

3. Subject Matter of the Contract

The Yelf online shop primarily offers physical cosmetic products for sale. In addition, Yelf may offer vouchers. Sales are made exclusively to persons of legal age.
4. Conclusion of Contract

4.1 Conclusion of Contract via the Online Shop (B2C & B2B)

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an order. By clicking the order button, you submit a binding offer to conclude a purchase contract.

 

The automatic order confirmation does not constitute acceptance of the offer. The contract is only concluded when Yelf accepts the order by shipping confirmation or dispatch of the goods.

 

4.2 Conclusion of Contract Outside the Online Shop (B2B only)

Yelf reserves the right to accept orders from business customers outside the online shop, in particular upon request by email. In this case, Yelf will issue an individual offer. The contract is concluded upon acceptance of this offer by the business customer.
5. Prices & Payment Terms

All prices include statutory value-added tax (VAT) within the European Union and exclude any import duties, customs charges or taxes outside the EU.

 

5.1 Consumers (B2C)

The available payment methods are set out in the payment terms of the online shop. Dispatch takes place only after full payment has been received.

 

5.2 Business Customers (B2B)

Unless expressly agreed otherwise, payment shall be made in advance. Dispatch takes place only after full payment has been received.
6. Retention of Title

The delivered goods remain the property of Yelf until full payment has been made.
7. Delivery & Shipping

Delivery is made to the delivery address specified by the customer. Shipping is currently carried out under the Incoterm DAP (Delivered At Place). Further details are set out in the shipping policy.
8. Vouchers

Vouchers cannot be redeemed for cash. If a voucher is purchased by a consumer via the online shop, the statutory right of withdrawal applies in accordance with our Right of Withdrawal, unless the voucher has already been fully or partially redeemed before the end of the withdrawal period with the consumer’s prior express consent and acknowledgement that the right of withdrawal may be lost.

 

If products are purchased using a voucher, the statutory right of withdrawal for those products remains unaffected, unless an exclusion applies.
9. Right of Withdrawal

Consumers may have a statutory right of withdrawal. Details, including withdrawal periods, return obligations, refund handling and possible exclusions for sealed cosmetic products, are set out in our Right of Withdrawal.

 

Consumers can exercise their right of withdrawal by submitting a clear statement by email or post, or by using our electronic withdrawal form “Withdraw from contract”.

Business customers do not have a statutory right of withdrawal.
10. Returns & Refunds

Returns and refunds are governed by our Refund Policy, unless they relate to the statutory right of withdrawal or mandatory warranty rights. In the case of a statutory withdrawal by a consumer, the rules set out in our Right of Withdrawal apply. In the case of defective, damaged or incorrectly delivered goods, statutory warranty rights remain unaffected.
11. Liability

Yelf shall be liable without limitation in cases of intent or gross negligence and in the event of injury to life, body or health.

 

In the event of a slightly negligent breach of essential contractual obligations (so-called cardinal obligations), Yelf’s liability shall be limited to the foreseeable damage typical of the contract. Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance customers may regularly rely.

 

Liability under the German Product Liability Act remains unaffected.

 

Yelf shall not be liable for damages resulting from improper, non-intended or incorrect use of the delivered products, unless Yelf acted with intent or gross negligence. This applies in particular in the event of deviations from the usage instructions provided on the packaging, the website or in the product information.

 

Furthermore, Yelf shall not be liable for individual skin reactions, allergies or intolerances, provided that the ingredients of the products have been fully and properly declared and no breach of duty by Yelf exists. Customers are responsible for checking the compatibility of the products before use.

 

Towards business customers (B2B), Yelf’s liability shall be further excluded to the extent permitted by law. In particular, liability towards business customers shall be limited in amount to the respective order value, unless intent or gross negligence is involved.
12. Warranty

Consumers are entitled to statutory warranty rights. If goods are defective, damaged or incorrectly delivered, consumers may contact Yelf at hello@yelf-yeah.com so that the issue can be reviewed and resolved as quickly as possible. This does not affect the consumer’s statutory warranty rights.

 

Business customers must inspect the goods immediately upon receipt and notify any obvious defects without undue delay. Failure to notify obvious defects in due time shall be deemed approval of the goods, unless mandatory law provides otherwise.
13. Misuse, Fraud Prevention & Suspension

Yelf reserves the right to reject orders, withhold deliveries or permanently exclude customers if there are indications of fraud, systematic misuse or significant disruption of business operations.
14. Data Protection

Personal data is processed in accordance with the privacy policy of the online shop.
15. Governing Law & Jurisdiction

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

 

For consumers, this choice of law shall only apply to the extent that it does not deprive the consumer of mandatory consumer protection rights of the country in which the consumer has their habitual residence.

 

For business customers, the place of jurisdiction shall be Hamburg, Germany.

For consumers, the statutory places of jurisdiction shall apply.
16. Final Provisions

Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions shall remain unaffected. The contract language is English. Where translations of these T&C are provided, they are for convenience only. In case of discrepancies, the English version shall prevail, unless mandatory law provides otherwise.

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Valid as of: 1st February 2026
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Products

All Products

Clean Affairs – Facial cleansing.

Aging Bye Bye – Anti-aging face care.

Spot Off – Spot treatments.

Viva el Boost – Skin booster.

Company

About us

FAQs

Contact

Legal Notice

Terms

Shipping Policy

Payment Terms

Refund Policy

Right of Withdrawal

Withdraw from contract

Terms & Conditions

Privacy Policy

Cookies

Business

Wholesale

Retail

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